Shipping policy

At SMARTBAKEZONE, we want every order to move through the delivery process with clarity and care. Whether you are ordering greeting cards for a celebration, envelopes for personal correspondence, or gift bags for a special occasion, we aim to provide a straightforward shopping and shipping experience.

This Shipping Policy explains our shipping charges, order processing procedures, estimated delivery times, tracking information, and the steps to take if a package is delayed, missing, or damaged.

This Policy applies to purchases made through https://www.smartbakezone.site/.

1. Business Information

Store Name: SMARTBAKEZONE
Legal Business Name: ORMAC CORPORATION
Business Address: 671 Lasso Drive, Orlando, FL 34747, USA
Contact Person: Jordan Asten
Customer Service Email: [email protected]

2. Shipping Charges

We use a simple shipping structure based on the merchandise subtotal of the order.

  • Free standard shipping for orders with a merchandise subtotal of $10.00 or more.

  • $5.99 standard shipping fee for orders with a merchandise subtotal below $10.00.

The applicable shipping charge will be calculated and displayed during checkout before you submit your order.

The merchandise subtotal refers to the value of the products before shipping charges and applicable taxes, unless the checkout page expressly states otherwise.

If a promotional offer provides different shipping conditions, the disclosed promotional terms will apply where legally permitted.

3. Order Processing Time

After an order is successfully submitted and payment has been confirmed, it enters our order processing procedure.

Our estimated processing time is generally 1–3 business days.

During this period, the order may go through the following steps:

  • Payment and order verification.

  • Product and quantity confirmation.

  • Inventory review.

  • Product preparation and packaging.

  • Shipping label creation.

  • Handover arrangements with the delivery carrier.

Orders placed on weekends or public holidays generally begin processing on the next business day.

During peak shopping periods, promotional events, or unexpected operational disruptions, processing may require additional time.

4. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days.

Actual delivery times may vary according to the destination, carrier service, transportation conditions, weather, public holidays, and other circumstances affecting the shipment.

The stated timeframe is an estimate rather than a guaranteed delivery date unless a specific guarantee is expressly provided at checkout or in a separate written agreement.

We aim to provide reasonable shipping estimates and to communicate material delays in accordance with applicable law.

5. Shipment Confirmation and Tracking

Once an order has been dispatched, a shipping notification may be sent to the email address provided at checkout.

Where tracking is available, the notification may include a tracking number or a link to the carrier's tracking page.

Please allow time for the carrier to register the shipment in its tracking system. Tracking details may not appear immediately after dispatch.

If you have not received a shipment notification or cannot locate your tracking information, contact [email protected].

6. Packaging and Product Protection

Paper-based products benefit from careful handling because bending, moisture, pressure, and surface damage may affect their appearance.

We aim to package orders in a manner reasonably suited to the products being shipped.

Greeting Cards: We aim to protect cards from unnecessary bending, corner damage, surface scratches, and moisture exposure.

Envelopes: Envelope packages should be prepared to reduce crushing, folding, and damage to their edges or closures.

Gift Bags: Gift bags may require packaging that helps preserve their shape, handles, decorative features, and surface finish.

Packaging methods may vary according to product size, quantity, material, and combined-order requirements.

7. Shipping Destinations

Available shipping destinations will be displayed during checkout.

Shipping availability depends on carrier coverage and the fulfillment arrangements available for the destination.

If the website does not accept your address, please contact us before placing an order.

Any destination restrictions or additional charges that apply to a particular order should be disclosed before the purchase is completed.

8. Accurate Delivery Information

Customers are responsible for entering complete and accurate shipping information.

Before submitting your order, please verify:

  • Recipient's full name.

  • Street address and house number.

  • Apartment, unit, or suite number, if applicable.

  • City.

  • State.

  • ZIP code.

  • Country.

  • Telephone number, if requested by the carrier.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to correct the address before dispatch. Once the parcel has been transferred to the carrier, address changes may be limited or unavailable.

We cannot guarantee that an address correction will be successful after shipment.

9. Delayed Shipments

Orders may occasionally be delayed due to inventory availability, carrier disruptions, severe weather, transportation interruptions, or other unexpected circumstances.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

The FTC Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for shipping promises. When a seller cannot meet the applicable shipping timeframe, the seller generally must provide the customer with the required option to agree to a delay or cancel the order for a prompt refund.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

10. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or designated delivery area.

  • The front entrance or another safe location around your property.

  • Your building reception or property manager, if applicable.

  • Whether another household member accepted the package.

  • Any carrier delivery photograph or delivery note.

If the parcel remains missing, contact [email protected].

We will review the available tracking information and, where appropriate, contact the carrier for further details.

A delivery scan does not automatically remove any consumer rights that may apply to the transaction.

11. Damaged Packages and Products

Please inspect your package after delivery.

If the outer packaging appears crushed, torn, wet, or otherwise damaged, we recommend taking photographs before disposing of it.

If a product arrives damaged, contact us with:

  • Your order number.

  • The product name.

  • A description of the damage.

  • Photographs of the product.

  • Photographs of the packaging, where relevant.

For example, please let us know if greeting cards arrive with torn corners, envelopes arrive crushed, or gift bags arrive with damaged handles or visible stains.

We will review the circumstances and explain the appropriate next steps. Your legal rights and remedies for damaged or defective products remain unaffected.

12. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an order with missing components, please contact [email protected].

Include your order number and identify the item or quantity involved.

Photographs of the products and packaging may help us review the issue more efficiently.

We will assess the circumstances and work toward an appropriate resolution in accordance with applicable law.

13. Multiple Shipments

Depending on inventory, packaging requirements, or fulfillment arrangements, products from one order may occasionally be dispatched in separate parcels.

If your order is divided into multiple shipments, different tracking numbers or delivery dates may apply.

Shipping charges will be handled according to the amount displayed at checkout and the applicable order conditions.

14. Address Changes and Failed Delivery

If a carrier cannot deliver a parcel because of an incorrect address, unavailable recipient, or access issue, it may attempt redelivery or hold the package at a designated location.

If a parcel is returned to us, please contact our customer service team so that we can review the circumstances and discuss available options.

Any costs or deductions relating to failed delivery will be handled only to the extent permitted by applicable law and the circumstances of the order.

15. Order Cancellation Before Shipment

If you need to cancel an order before dispatch, contact us as soon as possible.

We will review the order status and determine whether the shipment can still be stopped.

If the parcel has already entered the carrier's network, cancellation may no longer be possible before delivery. The applicable return procedure may then be used, subject to statutory cancellation rights.

16. Customer Support

For questions about shipping fees, order processing, tracking, delivery delays, damaged packages, or address corrections, please contact:

ORMAC CORPORATION
Attention: Jordan Asten
671 Lasso Drive
Orlando, FL 34747
USA

Email: [email protected]

Please include your order number so that we can identify the relevant shipment.

17. Policy Updates

We may update this Shipping Policy to reflect changes in carrier arrangements, shipping destinations, processing procedures, or legal requirements.

The latest version will be published on our website with its effective date.

Any revision remains subject to applicable law and will not remove rights arising from an existing order.

Thank you for choosing SMARTBAKEZONE. We appreciate your patience and trust while your cards, envelopes, and gift bags make their way to you.